2010 Convention: Dealing with the Angry Parent - Rabbi Dovid Bernstein

This practical workshop will consider a three-step approach in addressing the angry parent. Participants will be challenged with an actual case of an angry parent confronting a principal. will brainstorm how they would respond, review the three-step approach, and then hear how the principal actually resolved the problem successfully.

The "Angry Parent Approach" provides Strategies that reduce overall tension between school and home and foster a positive, working relationship;  How administrative attitudes can reduce tension with the parent body; What are the two kinds of communication that build lasting partnerships; Playing the role of the gracious host; strategies to prepare to meet the angry parent; Where to conduct meetings; How to set goals for the meeting; How to collect the relevant data; strategies for conferencing with the angry parent;  How to set the right tone; Why listening and understanding are the keys to success; and Looking for a "win-win" resolution. Principals will come away with a real-world plan to defuse and turn-around these most challenging interactions.